Privacy Policy

Last updated: March 19, 2026

1. Overview

StreetScout ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our platform. By creating an account or using StreetScout, you agree to the practices described here.

2. Information We Collect

We collect the following categories of information:

Account information: Your name and email address, collected when you create an account.
Case and document data: HOA violation notices, response letters, evidence files, and related documents you upload or generate. This data is private to your account and is never shared with other users or third parties.
Anonymous neighborhood data (opt-in only): If you choose to opt in, we collect aggregated, anonymized information about violation types and enforcement outcomes in your area. No personally identifiable information is included. You may withdraw this consent at any time in your account settings.
Usage data: Basic information about how you interact with the platform (e.g., features used, page visits) to help us improve the service.

3. How We Use Your Information

To provide the service: Your documents and case data are used exclusively to generate letters and provide AI-assisted analysis for your own cases.
To improve neighborhood intelligence features: Anonymous, aggregated data from opted-in users powers community enforcement trend features such as neighborhood fine frequency and HOA enforcement patterns. This data cannot be traced back to any individual.
To communicate with you: We may send transactional emails (e.g., password resets) and, if you opt in, product tips and updates.
To maintain security and prevent abuse.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information only in the following limited circumstances:

Service providers: We use trusted third-party services (e.g., Supabase for database hosting, Resend for email delivery, Lob for certified mail) solely to operate the platform. These providers are contractually bound to protect your data.
AI processing: Document analysis and letter generation use AI providers (Anthropic). Documents you upload are transmitted to these services to process your request and are not retained for training purposes beyond what the provider's own terms permit.
Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of StreetScout or its users.

5. Your Consent Choices

You have control over how your data is used:

Neighborhood data sharing: Opt in or out at any time from your account settings. Opting out immediately stops any future collection of anonymous data from your cases.
Marketing emails: Unsubscribe at any time using the link in any email we send.
Account deletion: You may request deletion of your account and associated data by contacting us. We will delete your personal data within 30 days, except where retention is required by law.

6. Data Security

We use industry-standard security measures including encryption in transit (TLS), encrypted storage, and row-level security controls to protect your data. Access to user data is restricted to systems and personnel who need it to operate the service.

7. Data Retention

We retain your account and case data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days. Anonymous, aggregated data that has already been incorporated into neighborhood intelligence features is not personally identifiable and may be retained indefinitely.

8. Children's Privacy

StreetScout is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new effective date and, where appropriate, by email. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@streetscout.ai.